Privacy Policy

1. Information We Collect

• Personal identifiers: name, email address, phone number, date of birth
• Health information provided during intake and consultations
• Payment and billing information
• Usage data and device information when you use our platform
• Communications between you and our support team

2. How We Use Your Information

• To facilitate telehealth consultations with licensed providers
• To process payments and manage your subscription
• To communicate with you about your care and account
• To improve our platform and services
• To comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We share information only with licensed providers treating you, licensed pharmacies fulfilling your prescriptions, payment processors, and as required by law. All partners are bound by confidentiality obligations.

4. Health Information (HIPAA)

Protected health information (PHI) is handled in accordance with HIPAA regulations. Please review our Notice of Privacy Practices for details about how your PHI is used and disclosed.

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security assessments to protect your information.

6. Your Rights

• Access and receive a copy of your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• California residents have additional rights — see our California Privacy Statement

7. Cookies

We use cookies and similar tracking technologies to improve your experience and analyze platform usage. You can control cookie settings through your browser preferences.

8. Contact Us

For privacy-related questions or to exercise your rights, contact our Privacy Team at help@carequo.com.