Patient Bill of Rights

Your Rights as a Patient

• Receive respectful and considerate care regardless of age, gender, race, religion, or disability
• Receive complete and current information about your diagnosis, treatment, and prognosis in terms you can understand
• Participate in decisions about your care, including the right to refuse treatment
• Privacy and confidentiality of your health information
• Review your medical records and request amendments
• Know the identity and professional status of those providing your care
• Receive a clear explanation of all charges and billing
• File a complaint without fear of retaliation or discrimination
• Continuity of care and information about referrals
• Be informed of all applicable policies and procedures

Your Responsibilities as a Patient

• Provide accurate and complete health information
• Follow the treatment plan recommended by your provider
• Notify your provider if you cannot follow through with the treatment plan
• Keep scheduled appointments or notify us in advance if you cannot
• Pay your financial obligations in a timely manner
• Be respectful to all CareQuo staff and providers

How to File a Complaint

If you believe your rights have been violated, contact our Patient Relations team at help@carequo.com or call (323) 690-1564. You may also file a complaint with the appropriate state medical board or the U.S. Department of Health and Human Services.